1. Warranty overview
We provide a one (1) year limited warranty for eligible products purchased directly from our website. This warranty covers manufacturing defects under normal, intended use.
2. Warranty period
The warranty period is valid for one year from the date of delivery, as confirmed by the carrier’s delivery records.
3. What is covered
This warranty covers defects in materials or workmanship that occur during normal consumer use.
- Product failure caused by manufacturing defects
- Functional issues not caused by misuse or external damage
- Performance issues arising under normal operating conditions
4. What is not covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, negligence, or improper operation
- Damage caused by unauthorized modifications or repairs
- Cosmetic damage that does not affect product functionality
- Damage caused by accidents, liquid exposure, or external force
5. How to request warranty service
To request warranty support, please contact our customer support team by email:
Email: support@chernetin.com
Please include your order number, a brief description of the issue, and clear photos or videos (if applicable) to help us evaluate your request.
6. Warranty resolution
If a warranty claim is approved, we may, at our discretion:
- Repair the product
- Replace the product with the same or equivalent model
- Issue a refund or partial refund when repair or replacement is not feasible
The resolution method will depend on product availability and the nature of the issue.
7. Shipping related to warranty claims
Shipping responsibilities related to warranty claims may vary depending on the issue and will be communicated during the claim review process. Customers should not send products back without receiving prior instructions.
8. Relationship to other policies
This Warranty Policy is separate from and does not replace our Returns & Refunds Policy. Warranty claims submitted after the return window will be handled according to this policy.
9. Legal rights
This limited warranty gives you specific legal rights, and you may also have other rights which vary by state. Nothing in this policy limits rights provided under applicable law.
10. Policy updates
We may update this Warranty Policy when necessary. The latest version will always be available on this page.
For warranty-related questions, please contact: support@chernetin.com