Who are we?
This store is operated by CHERNET INNOVATIONS LLC, a U.S.-registered business focused on offering carefully selected consumer products through an online retail model.
Where are you located?
Our business contact address is:
CHERNET INNOVATIONS LLC
6435 Garrison St, Arvada, CO 80004, United States
How do I place an order?
Simply select your desired product, add it to your cart, and proceed to checkout. You will review your order details and complete payment through our secure checkout before the order is confirmed.
Will I receive an order confirmation?
Yes. After your payment is successfully completed, you will receive an order confirmation email with your order details.
What payment methods do you accept?
We currently accept PayPal only. PayPal allows you to pay using your PayPal balance, linked bank account, or supported debit and credit cards.
Is my payment information secure?
Yes. All payments are processed directly by PayPal using industry-standard security and encryption. We do not store or have access to your full payment details.
Do you ship internationally?
No. We currently ship within the United States only.
How long does shipping take?
Orders are processed within 1–2 business days. After shipment, delivery usually takes 3–4 business days. Total delivery time is approximately 4–6 business days.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier’s website (such as USPS or UPS).
What is your return policy?
We accept returns within 30 days after delivery for unused items in original packaging. Customers are responsible for return shipping costs. Full details are available on our Returns & Refunds Policy page.
When will I receive my refund?
Once your return is received and approved, refunds are processed within 2 business days to the original payment method.
Do your products come with a warranty?
Yes. Eligible products are covered by a 1-year limited warranty against manufacturing defects under normal use. Please refer to our Warranty Policy for details.
How can I contact customer support?
If you have questions about orders, shipping, returns, or our policies, you can contact us using the details below:
Email: support@chernetin.com
Phone: +1 774-516-6100
Is this website compliant with marketplace policies?
We strive to maintain transparent business practices and provide clear policy information in accordance with U.S. consumer protection standards and Google Merchant Center requirements.